Communication is a basic connector between the people. Nowadays, more than ever, is success or nonsuccess in the business determinated by the quality of the customer service.
Along with the changing communication habbits, are significantly changing also the demands on communication as well as the way of provided customer care.
The only goal of contact centers few years ago, was to process incomming and outgoing calls fast and in a demanded quality. Nowadays, should modern contact center covers all communication channels and applications (f.e.voice, chat, messanger, viber, whatsapp, skype...) and enable an individual approach to the particular customers according to their preferencies and needs.
It is not necessary to emphesize an advantage of communication through social networks and chat. If you add to it a clear reporting, customer history, ticketing or ordering tool/system, voice biometrics, speach to text, use of an artificial inteligence, automatization like mailbot and chatbot...this is how the modern contact center should looks like. It is exactly what we offer to you.